Frequently Asked Questions
Browse through some of the most frequently asked questions below.
It's super easy! Just tag us in a photo that you upload of your new watch and use the hashtag #godspeedwatches. We'll select the most high quality shots and share these with our followers!
Yes! And we love collaborating with creative people like ourselves - if you think you'd like to do a partnership with us just hit us up at support@godspeedwatches.com and we'll be in touch.
Order Process & Shipping Details
Yes! In fact this is one of the things we pride ourselves on - free worldwide shipping on all orders over 50 USD!
You can see our full shipping policy and what options we have available for you in your country here.
Please let us know as soon as possible if you have had a change of mind so that we can accommodate your request. In this situation you should e-mail us on support@godspeedwatches.com with your details and leave the rest to us!***
Orders are usually shipped out within one business day of them being placed. Within the US shipping times are between 2 - 5 business days and DO NOT require a signature.
You can see all of our shipping options worldwide right here.
Yes! We provide tracking information for all orders. You will receive an email update once an order is placed, and a shipping confirmation with the tracking details within one business day.
Please contact our team on support@godspeedwatches.com if you happen to run in to any problems.
US customers can expect to have their timepiece within 2 – 5 business days. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on support@godspeedwatches.com who will be happy to resolve this issue.
Please be patient with international orders as they will inevitably take longer to get to you. If for some reason your tracking link is not working or it is showing as delivered, please get in contact with either the courier or ourselves and we would be happy to find out what has happened.
Returns & 30 Day Money Back Guarantee
We offer a 30-days no hassle return & exchange policy:
If a product is damaged or was faulty upon delivery - please let us know as soon as possible. You will need to let us know within 7 days of receipt of the item in order to be eligible for a replacement or refund.
Our return/exchange policy is valid 30 days from receipt of the item. Orders returned after this date will not be refunded or exchanged and may be returned to the customer at their cost. The item does not necessarily have to arrive back to us within 30 days, it simply must have been sent (with proof of postage).
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please send an email to support@godspeedwatches.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide you with instructions of where to send returned goods.
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost package" situations.
Please note that customers are responsible for shipping costs of returned items. When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.
We're so sorry! We have a very stringent quality control process but unfortunately, on very rare occasions, errors may slip through or items may be damaged in transit.
If you've received a product that is defective or has been damaged you must let us know within 7 days. We will always try to resolve the issue as quickly as possible - so the sooner you act, the quicker we can find a resolution. If you let us know after the 7 day period we reserve the right to refuse credit or exchange.
Warranty
All of our watches come with a 12 month movement warranty from the date you receive your watch. The warranty covers the watch movement against manufacturers' defects for 12 months from the date of purchase.
Within that period your watch will be repaired free of charge (except for a $19.95 shipping & handling fee) if any issue with the movement occurs. Please note that the warranty does not cover the case, glass or band/strap.
We cannot accept any liability for damage or loss caused in transit. Please note that damage caused through accident, misuse, neglect, inexpert repairs, normal wear and tear or theft is not covered. Our warranty is viewable here.****